Group Impress Plus Inc.
   Accueil            ONGOING TRAINING

 
   IMPRESS to Success
 
 
Ongoing training    
 
One of the challenges that companies face is the training.  Identifying what type of training to give to maximize employee performance and the best time to give the training without affecting the operations.  A lot of companies train their employees on technical information and forget the customer service basis that would help them better communicate the technical notions and have a positive impact on the customers.
 
The Group Impress Plus Inc. total package and our turnkey solutions identify your needs and therefore make ongoing training an integral part of the Performance process. 
                      
 
Impressive customer service training program
 
 
Training program offered
Training tools and methods
  • Professional image  
  • Personal ownership
  • Effective communication
  • Listening skills
  • Empathy
  • email, chat, social media
  • Telephone answering techniques
  • Clarify customers' needs
  • Evaluation and analysis of problems, decision and resolution criteria
  • Different client personality types
  • Ending the call
  • Sales and cross selling techniques
  • Improving customer retention
  • Differentiating your service
  • Workplace behavior / Stress/ Change
  • Basic knowledge of office software
  • Customer service quality evaluation criteria
  • Training manual
  • Theory
  • Video support
  • Voice recording of candidates
  • Role plays
  • Interactive tests and feedback
  • Test
 
 Modules can be offered  separately or by combining several sections in coaching or group format.