Partnering with the Impress Plus group
Partnership with Group Impress Plus is a Win Win Situation
Group Impress Plus inc. is a consulting firm that offers services to increase the customer experience and service quality.
Our Mission consist in raising the bar for customer experience. We want to promote the recognition of impressive customer service as a number one priority for all companies searching for long term growth and success.
We believe in people first
We value encouraging individuals and companies to recognize and achieve a maximum potential through Great human relationships, a safe environment, operational efficiency and continuous improvement.
Our goal is for your organization to increase your performance and your bottom line profitability by increasing the quality of the customer service and client experience, the operational efficiency, employee retention, promotion rate and word to mouth.
Our consulting services focus on the quality of the human interactions in your company. We evaluate your processes and procedures and their impact on your internal and external customers. The result is the positive image of your company and more customers.
At Group Impress Plus, we strive to be synonymous of trust, performance, progress and success in any industry.
For Society
We are driven by our passion to help and to promote positive human relations: to improve our society
Listening skills
We will listen to our customer’s needs and constantly outperform their requirements.
Internal & External Customers at the center
Our clients are the reason we exist. We build strong-standing relationships that will last a lifetime.
Standards of customer excellence
We set the standard for customer service and experience excellence
Our Services
Help you maximize employee, customer satisfaction and company efficiency with the human well being at the center of all decisions.
Project management
We listen, plan, organize, execute and operationalize for future. We turn an idea into a tangible deliverable.
We apply knowledge, skills, tools, and techniques to project activities to meet project requirements
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Change management
We guide individuals, teams, and organizations from their current state to a desired future state. It involves managing the human aspect of change, facilitating smooth transitions, minimizing resistance, and improving the chances of success.
We facilitate the change adoption and increase the change adoption rate.
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Operational efficiency Solutions
We find solutions to achieve operational efficiency with the internal and external customer well-being at the center.
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